Terms & Conditions

These Terms & Conditions ("Terms") constitute a legal agreement between you and RavelUp regarding access to ravelup.com and related online properties. Separate written agreements (statements of work, master services agreements, or subscription terms) govern paid client projects and platform services.

By accessing or using our website, you confirm that you are at least 18 years old and agree to these Terms. If you use our site on behalf of an organization, you represent that you have authority to bind that organization.

RavelUp provides technology consulting, software development, website design, business intelligence, integrations, hosting support, and related digital services. Descriptions on our website are for general information and do not constitute a binding offer until confirmed in a signed proposal or contract.

We strive for accuracy in portfolio examples, service descriptions, and pricing indicators. Final scope, deliverables, timelines, and fees are defined only in executed agreements.

You agree not to:

• Use the site unlawfully or in a way that harms RavelUp, our clients, or third parties
• Attempt unauthorized access to our systems, accounts, or data
• Introduce malware, scrape content at scale without permission, or disrupt site operation
• Misrepresent your identity or affiliation when submitting forms or testimonials
• Copy, reproduce, or exploit site content except as permitted by law or with our written consent

We may suspend or restrict access if we reasonably believe these Terms have been violated.

Booking a consultation does not create a client relationship or obligation to purchase services. Consultations are exploratory unless otherwise stated. Any confidential information you share will be handled according to our Privacy Policy and, where applicable, mutual non-disclosure agreements.

Paid engagements are governed by project-specific contracts that typically cover scope, milestones, acceptance criteria, payment schedules, change requests, intellectual property, confidentiality, warranties, and support terms. If there is a conflict between these website Terms and a signed client agreement, the signed agreement controls for that engagement.

Subscription or platform features (including RvLite-powered capabilities) may have additional billing, cancellation, and usage terms presented at purchase or in your account portal.

Unless otherwise agreed in writing, RavelUp retains ownership of pre-existing tools, frameworks, methodologies, and general know-how. Custom deliverables created for clients are typically assigned or licensed as specified in the project contract upon full payment.

Website content — including text, graphics, logos, and layout — is owned by RavelUp or its licensors and protected by applicable intellectual property laws. You may not use our branding or materials without permission.

If you submit a testimonial, review, or other content, you grant RavelUp a non-exclusive, royalty-free license to use, display, and adapt that content for marketing and promotional purposes. You represent that your submission is truthful, does not violate third-party rights, and complies with applicable law. We may moderate or remove submissions at our discretion.

Our website may link to third-party sites or integrate third-party services. We are not responsible for their content, policies, or practices. Your use of third-party services is subject to their terms.

THE WEBSITE AND GENERAL INFORMATION ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

Professional services warranties, if any, are defined in your service agreement — not in these website Terms.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RAVELUP AND ITS DIRECTORS, EMPLOYEES, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE WEBSITE. OUR TOTAL LIABILITY FOR CLAIMS RELATED TO THE WEBSITE (EXCLUDING PAID SERVICES COVERED BY A SEPARATE AGREEMENT) SHALL NOT EXCEED ONE HUNDRED CANADIAN DOLLARS (CAD $100) OR THE AMOUNT YOU PAID US FOR WEBSITE-RELATED SERVICES IN THE TWELVE MONTHS PRECEDING THE CLAIM, WHICHEVER IS GREATER.

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by law.

You agree to indemnify and hold harmless RavelUp from claims, damages, and expenses (including reasonable legal fees) arising from your misuse of the website, violation of these Terms, or infringement of third-party rights through content you submit.

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. Disputes relating to these website Terms shall be subject to the exclusive jurisdiction of the courts located in British Columbia, Canada, unless otherwise required by mandatory consumer protection law in your jurisdiction.

We may revise these Terms at any time. Continued use of the website after updates constitutes acceptance of the revised Terms. Please review this page periodically.

Questions about these Terms? Email admin@ravelup.com or book a consultation.