Privacy Policy

RavelUp ("RavelUp," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and the choices you have. It applies to ravelup.com, related subdomains, consultation forms, client portals powered by RvLite, and our professional services.

By using our website or services, you agree to the practices described here. If you do not agree, please do not use our site or submit personal information through our forms.

Information you provide. When you book a consultation, contact us, submit a testimonial, or sign up for services, we may collect your name, email address, phone number, company name, job title, project details, and any other information you choose to provide.

Client and portal data. If you use an RvLite-powered portal or application we build for you, we process data on your behalf according to our service agreement. That may include user accounts, business records, and operational data you or your end users submit.

Automatically collected information. Like most websites, we may collect technical data such as IP address, browser type, device information, pages viewed, referring URLs, and approximate location derived from IP. We use this to secure our site, understand usage, and improve performance.

Cookies and similar technologies. We use essential cookies and local storage for site functionality (for example, session identifiers such as rvlite_sid for analytics routing on our platform). With your consent, we also use Google Analytics 4 to measure traffic, understand how visitors use our site, and improve marketing performance. You can accept or decline analytics cookies using the banner on our website; you can also control cookies through your browser settings. Declining analytics cookies does not block form submissions or essential site features.

We use personal information to:

• Respond to inquiries and schedule consultations
• Deliver, operate, and improve our websites, applications, and services
• Provide customer support and communicate about projects or accounts
• Process payments and fulfill contractual obligations
• Send service-related notices and, where permitted, marketing communications
• Detect, prevent, and address fraud, abuse, or security issues
• Comply with legal obligations and enforce our terms

We do not sell your personal information. We do not use consultation or client data to train public AI models without your explicit consent.

Where applicable under Canadian privacy law (including PIPEDA) and other regulations, we process personal information based on: your consent; performance of a contract; our legitimate interests (such as improving services and securing our systems, balanced against your rights); and compliance with legal obligations.

We may share information with:

• Service providers who assist with hosting (e.g., Microsoft Azure), email, analytics, payment processing, and support tools — under contracts that require appropriate safeguards
• Professional advisors such as lawyers or accountants when necessary
• Business transfers in connection with a merger, acquisition, or asset sale, subject to continued protection of your data
• Authorities when required by law or to protect rights, safety, and security

We may also share aggregated or de-identified information that cannot reasonably identify you.

We retain personal information only as long as needed for the purposes described in this policy, to meet legal and accounting requirements, resolve disputes, and enforce agreements. Consultation inquiries are typically retained for up to three years unless a business relationship continues. Client project data is retained according to your contract and applicable law.

We implement administrative, technical, and organizational measures designed to protect personal information, including access controls, encryption in transit, secure development practices, and monitoring. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal information, withdraw consent where processing is consent-based, and lodge a complaint with a privacy regulator.

To exercise these rights, contact us at admin@ravelup.com. We may need to verify your identity before fulfilling a request.

You may unsubscribe from marketing emails at any time using the link in those messages.

RavelUp is based in Canada. If you access our services from outside Canada, your information may be processed in Canada or other countries where our providers operate. We take steps to ensure appropriate safeguards when data crosses borders.

Our corporate website and B2B services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect revisions. Material changes may be communicated via our website or email where appropriate.

For privacy questions or requests, contact RavelUp at admin@ravelup.com. Our mailing address is 35082 High Dr, Abbotsford, BC V2S 4P6, Canada. You can also book a consultation through our website.